Impact Diagnostics shall refund any amount deposited for the services in case tests are not performed/canceled within 24 hours of the booking date. We will credit the amount within the 15 days via same way which you pay the payment gateway.
To claim a refund, kindly support it with related documents/ reports
In normal cases, any report comparisons beyond 7 days will not be considered.
In the case of chronic diseases, an exception can be made up to 15 days, only after approval from our Quality team.
In the case of Thyroid, TSH values can vary due to various factors like time of sample collection and fasting status. Only significant variations in TSH levels will be considered.
Any variation in Lipid profile will not be considered.
In the case of any discrepancy in test results, a free re-sample will be collected and send to 2 labs. 1 sample will be sent to our lab and another to a standard lab. If a variation is found in the results, we will refund the entire test amount.
Our quality team reserves the right to make the final decision.